TrustMark is a not-for-profit organisation, operating under a Master Licence Agreement, issued by the Government’s Department for Business & Trade. This Agreement sets out what we do and how we do it.

We have an independent Board, first appointed in 2018, who work alongside an independent Financial Protection Panel. This provides impartial oversight of our business and in-depth scrutiny over the levels of consumer protection provided by businesses.

We license and work with our network of Scheme Providers – accreditation bodies and trade associations – who commit to meeting the operating requirements of our Quality Scheme.   

In turn, our Scheme Providers license and work with their TrustMark Registered Businesses to ensure they commit to and maintain the required standards of technical competence, trading practices and customer service.

These practices help to provide assurance and confidence for homeowners when they engage a TrustMark Registered Business and for trades, it helps to demonstrate their quality and professionalism.

Unlike many other trader approval schemes, TrustMark is a not-for-profit organisation. Profits are continually reinvested into the scheme to improve levels of service and enhance consumer protection.