Emma is the Managing Director of IMS Heat Pumps. Established in 1997, IMS Heat Pumps design, supply, install, service & maintain ground, air and water source heat pumps from offices based in Sheffield, England and Perth, Scotland. Emma has been leading IMS since 2019, working with people who have been involved in the heat pump business since Emma first met a heat pump in 2002. IMS are MCS Accredited, Which? Trusted Traders and Heat Geek Certified. Emma sits on the CIBSE Heat Pump working group, the MCS Installer Forum and is Vice-Chair of the Ground Source Heat Pump Association.