Roz has worked at Hive for 5 years and is responsible for the integration of Heat Pumps into the Hive eco-system, to help residents save money, be more energy efficient and lower carbon usage. Roz is developing the online journey for prospective buyers and new users, helping to de-mystify the technology and remove barriers to adopting low carbon heating systems. Her background in retail, marketing and the charity sector has helped shape a strong understanding of customer needs and behaviours, and using data to develop customer-led propositions that also provide commercial growth.